Ticketing Policies

Purchase In Advance
Performances at Z Space frequently sell out, so we recommend that our patrons purchase their tickets in advance. All Z Space produced events (inluding Word for Word, Z Space New Work, and Youth Arts) use the ticketing solution Ovation Tix, which provides the option to purchase online or over the phone. However, rentals and special events may use a different ticketing vender. Patrons must read the ticket purchasing options carefully for each production.

All patrons must check in at the box office, regardless of printing tickets at home, or receiving an e-ticket.  
  
Purchasing at the Door:
Tickets can be purchased at the door, but only for that evening's performance. Our box office opens one hour before the show. 

Purchasing by Phone:
We encourage our patrons to buy online whenever possible. If you wish to purchase tickets by phone, however, please call Z Space's ticketing vendor, Ovation Tix at 866.811.4111. Please note that a $2.00 convenience fee will be applied to all ticketing transactions processed over the phone, above any other fees normally associated with that ticket. The ability to purchase tickets over the phone is not guaranteed and varies according to production.

Exchanging Tickets / Refunds:
Tickets cannot be refunded. Exchanging tickets is possible but not guaranteed To exchange tickets to a Z Space production, please call 866.811.4111 at least 24 hours prior to performance time.  

Accessibility:
Z Space is fully accessible to persons in wheelchairs. If you or a member of your party is unable to ascend stairs due to a disability or wheelchair, please contact our Operations Manager (415.626.0453 x104) after purchasing your ticket. Z Space is happy to accommodate you and will seat you and up to three attendants in a special section of the front row. To ensure a minimum of effort on the day of the performance, we strongly recommend that disabled patrons call the Operations Manager at least a day in advance and leave information regarding when they will attend the performance and how many seats they will require.

Group Rates
Special group and student prices may be available depending on the show.  Please read all pertinent show information.

Seating
Most performances at Z Space are general seating, unless otherwise specified. As all tickets are held at Will Call and most performances offer general seating, we recommend that patrons arrive approximately a half hour prior to curtain. Because Z Space hosts performances of all shapes and sizes, this recommendation may vary from show to show. Late seating is available for most performances. However, this policy may differ from show to show. General Z Space policy is to make every effort to seat late patrons without disturbing patrons who arrived on time. Late patrons will be seated by the house manager.

Contacting the Box Office
For questions regarding the venue or surrounding area, please call Z Space at 415.626.0453 x104 or email boxoffice@zspace.org
For questions regarding your purchase or ticket order, please call Ovation Tix at 866.811.4111